Privacy policy.

Privacy Policy for Lowena Studios

This Privacy Policy outlines how Lowena Studios collects, uses, and protects your personal data when you visit www.lowenastudios.co.uk or purchase photography services and custom fine art canvas prints.

Data Controller

Lowena Studios (operated by Jake Cannon, Lowena, Stratton Bude, EX23 9BT)

Contact: jake@lowenastudios.co.uk

1. Information Collected

  • Personal & Contact Details: Name, email address, phone number, and delivery/billing address provided when booking a shoot or ordering a print.

  • Order Specifications: Custom selections, image titles specified for print orders, and transaction records.

  • Payment Information: Processed securely through third-party gateways (Stripe/PayPal) via Squarespace. Lowena Studios does not store or access full financial card details.

  • Technical & Analytics Data: IP address, device/browser details, and browsing behavior gathered anonymously via cookies.

2. How Data Is Used

  • Processing and fulfilling shoot bookings (Brand Builder, Coastal Sessions, Salty Paws).

  • Packaging and shipping locally printed canvas orders.

  • Responding to client inquiries sent via form or direct email.

  • Managing website analytics and ensuring UK legal/tax compliance.

3. Legal Grounds for Processing (UK GDPR)

  • Contractual Necessity: Required to fulfill orders, deliver prints, or conduct photography sessions.

  • Legitimate Interests: Operating and improving the business and website.

  • Consent: Provided when submitting contact forms or accepting cookie settings.

4. Third-Party Data Sharing Data is never sold or rented. Essential details are shared strictly with compliant service providers:

  • Hosting Platform: Squarespace

  • Payment Gateways: Stripe / PayPal

  • Fulfillment: Local Cornish print partners and postal/courier services for canvas delivery.

5. Data Retention & Security Personal and financial transaction records are retained for up to 6 years to satisfy UK tax and accounting obligations. All data is protected using enterprise-grade cloud security on hosted platforms.

6. Your Rights Under UK GDPR You have the right to access, update, restrict, or request the deletion of your personal data at any time. To exercise these rights, email jake@lowenastudios.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).